Shipping policy
Shipping Policy
Effective Date: [Insert date]
At Genuine & Unique, we aim to deliver your order quickly, safely, and beautifully packaged. Please review our shipping terms below:
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📦 Processing Time
• All orders are processed within 1–5 business days (Monday to Friday).
• Orders are not shipped or delivered on weekends or holidays.
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🚚 Shipping Rates & Delivery Times
• Shipping costs are calculated at checkout based on destination and product weight.
• Estimated delivery times:
• Spain & EU: 2–7 business days
• USA & International: 7–21 business days
Delays may occur due to customs or external factors.
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🌍 International Shipping
• We ship worldwide.
• Customs, duties, and taxes are the buyer’s responsibility.
• We are not liable for delays caused by customs processes.
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📬 Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking to update.
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❗️Issues with Delivery
If your order arrives damaged or doesn’t arrive at all:
• Contact us at hola@genuineunique.com within 7 days of expected delivery.
• Include your order number and photos if applicable.
• We’ll do our best to resolve the issue promptly.
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💌 Contact
For any shipping-related inquiries, please email us at:
hola@genuineunique.com