Refund policy
We want you to love your purchase. If for any reason you’re not completely satisfied, you have 14 calendar days from the delivery date to request a return.
✅ Conditions for Returns:
• Items must be unused, in their original condition, and in the original packaging.
• You must contact us before returning any item to receive return instructions.
• The customer is responsible for return shipping costs.
📦 Return Process:
1. Email us at hola@genuineunique.com within 14 days of receiving your order.
2. We will provide you with the return address and steps.
3. Once we receive and inspect the item, we’ll process your refund within 5–10 business days.
🔁 Non-Returnable Items:
• Custom or personalized orders
• Items marked as final sale
If you have any questions, feel free to contact us at hola@genuineunique.com